Just a quick update. Scott has concluded the stove has a problem....nothing he has done has fixed the stove's poor performance. Kudos to Scott.
Now a week or so after that announcement we have not heard from JR Bolton about when we can expect to have the unit replaced. We have a call into them but so far no answer. Hmmm???
Here is an example of how many retailers miss an opportunity to wow a customer and have a raving fan. Understanding that a customer has been putting up with a bad product and all the inconvenience that comes along with the efforts to get it to work, they should step up and go out of their way to make a bad situation a good customer experience. At a minimum a conscientious retailer would have called to communicate they are going to make things right....so far not the case.
No follow up from Hearthstone.
I'll keep you posted.
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Any business(or person) that is focused on making money by any means, at the expense of the consumer, is- at their core- a scammer. The better, more profitable, way to do business is provide a great customer experience. Do you want to scam'em or WOW'em? In these pages I hope to provide practical insights and advise. I hope this information helps you. Thank you for taking the time to visit.
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